Contact Shxweli & Co — Concierge Support

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We Don’t Just Make Jewelry—We Build Relationships

Every Shxweli piece carries meaning, and we believe your questions should too. Whether you’re inquiring about an order, sizing, custom design, or just want to connect—our team is here with care, clarity, and intention. Expect a reply within 1–2 business days.

IGI-Certified Diamonds

Every Shxweli diamond is independently certified by the International Gemological Institute (IGI), one of the world’s most trusted authorities in diamond grading. Each stone meets the highest standards of cut, clarity, color, and carat.

30-Day Return Window, Infinite Care

Each Shxweli ring is handcrafted with sacred care and intention. While we honour the exclusivity of every piece, we also honour your spirit’s clarity—you have 30 days from delivery, if it remains unworn, in original condition.

Concierge Care

Every Shxweli client receives thoughtful, human support—because care doesn’t end at checkout. For questions, guidance, or reassurance, email support@shxweli.com and we’ll respond with clarity, warmth, and intention.

Secure Payments

We offer secure checkout with all major payment methods, including credit, debit, and digital wallets. Installment options are available at checkout—because sacred pieces deserve flexible access without compromise.