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Returns & Exchanges | Shxweli

Returns & Exchanges

Shop with Complete Confidence

Sacred jewelry with sacred service

✨ 30-Day Peace of Mind Guarantee
📅
30 Days
Full return window for unworn pieces
💎
Quality Promise
Defective items replaced immediately
🚚
Fast Processing
Refunds within 5-10 business days
🛡️
No Questions Asked
Simple returns with honest support

🤝
Our Promise to You

Every Shxweli piece is crafted as an energetic heirloom—meant to align with your path, not just your style. If your ring doesn't feel like the perfect match, we make returns simple and stress-free.

Love it or return it. No questions asked. Your satisfaction is our sacred commitment.

📋
Simple Return Process

1
Email us within 30 days
Contact support@shxweli.com with your order number
2
Get your return label
We'll send you everything you need within 24 hours
3
Ship it back
Package unworn item with all original materials
4
Get your refund
Full refund processed within 5-10 business days

🛡️
What's Covered

  • Changed your mind? Return within 30 days
  • Item damaged on arrival? Immediate replacement
  • Wrong item sent? We'll make it right instantly
  • Quality issue? Full refund or exchange
  • Doesn't match description? Complete satisfaction guaranteed

ℹ️
Good to Know

Return Window: 30 days from delivery date

Condition: Items must be unworn with original packaging

Shipping: Return shipping often complimentary (we'll let you know)

International: Proper customs documentation required

Final Sale: After 30 days (except for defects or our errors)

Questions? We're Here to Help

Our team responds within 1-2 business days with clear, respectful guidance.

Get Support Now
30-DAY
GUARANTEE

IGI-Certified Diamonds

Every Shxweli diamond is independently certified by the International Gemological Institute (IGI), one of the world’s most trusted authorities in diamond grading. Each stone meets the highest standards of cut, clarity, color, and carat.

30-Day Return Window, Infinite Care

Each Shxweli ring is handcrafted with sacred care and intention. While we honour the exclusivity of every piece, we also honour your spirit’s clarity—you have 30 days from delivery, if it remains unworn, in original condition.








Concierge Care

Every Shxweli client receives thoughtful, human support—because care doesn’t end at checkout. For questions, guidance, or reassurance, email support@shxweli.com and we’ll respond with clarity, warmth, and intention.

Secure Payments

We offer secure checkout with all major payment methods, including credit, debit, and digital wallets. Installment options are available at checkout—because sacred pieces deserve flexible access without compromise.