Privacy Policy

Last Updated: August 2025

Overview

At Shxweli & Co., your privacy is sacred. We are committed to protecting your personal data with the same care, reverence, and responsibility we bring to every piece we create. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website (www.shxweli.com).

1. Information We Collect

We collect personal information that you provide to us directly and automatically when you interact with our site. This includes:

Contact information (e.g., name, email, address, phone)
Order and purchase details (including payment and shipping info)
Device and browsing data (IP address, browser, time zone, page visits)
Marketing preferences (e.g., opt-ins to email communications)

2. How We Use Your Information

Your information helps us elevate your experience and fulfill our promise of exceptional service. We use it to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send transactional emails and shipping notifications
Improve our website, products, and offerings
Offer personalized content, promotions, and early access (with your consent)

3. Sharing & Disclosure

We never sell your personal information. We may share your data with trusted third parties only to the extent necessary to provide our services—such as payment processors, shipping carriers, analytics tools, and email marketing platforms.

4. Cookies & Tracking

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support advertising efforts. You can manage your cookie preferences through your browser settings at any time.

5. Email & Communication Preferences

If you subscribe to our updates, you’ll receive early access drops, offers, and storytelling from our world. You can unsubscribe anytime using the link in the footer of our emails or by contacting us at support@shxweli.com.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined here, unless otherwise required by law or spiritual stewardship of our brand’s obligations.

7. Your Rights

You may request access to the personal data we hold about you, ask for corrections, or request deletion in accordance with applicable law. To do so, email us at support@shxweli.com.

8. Children’s Privacy

Shxweli & Co. does not knowingly collect or store data from individuals under 16 years old. Our offerings are curated for adult customers who seek intentional jewelry and elevated expression.

9. Security

We implement strong security protocols and encrypt sensitive data to protect your information. However, no transmission over the internet is 100% secure. We do our best and then some.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date. Continued use of our website signifies your acceptance of any updates.

11. Contact Us

If you have questions, feedback, or concerns about your privacy, please reach out. We respond with clarity, kindness, and urgency.

Email: support@shxweli.com

Thank you for trusting us with your light. May every moment with Shxweli reflect your truth.

IGI-Certified Diamonds

Every Shxweli diamond is independently certified by the International Gemological Institute (IGI), one of the world’s most trusted authorities in diamond grading. Each stone meets the highest standards of cut, clarity, color, and carat.

30-Day Return Window, Infinite Care

Each Shxweli ring is handcrafted with sacred care and intention. While we honour the exclusivity of every piece, we also honour your spirit’s clarity—you have 30 days from delivery, if it remains unworn, in original condition.

Concierge Care

Every Shxweli client receives thoughtful, human support—because care doesn’t end at checkout. For questions, guidance, or reassurance, email support@shxweli.com and we’ll respond with clarity, warmth, and intention.

Secure Payments

We offer secure checkout with all major payment methods, including credit, debit, and digital wallets. Installment options are available at checkout—because sacred pieces deserve flexible access without compromise.